![]() ![]() territories, you must file your claims within one year. You may submit claims to Surest (365-day timely filing) electronically at Surest payer ID 25463 or by mail to: PO Box 211758, Eagan, MN 55121Īfter a claim has been submitted, quickly check claims status on or call 84 to speak with a specially trained Surest Provider Services representative.įor details on how to file an appeal, click here. If you do, send your claim form to TRICARE as soon as possible after you get care. Other ways to avoid delays and frustrations with misdirected claims. For help with member-specific eligibility, benefit, or claims questions, please call 84. ![]() To determine if claims for Surest members were misdirected or denied, please reach out to your UnitedHealthcare/Optum advocate, or by submitting the form below. If you have questions about how this information should be loaded into your system, please contact us using the form below. We don’t want this to happen to you, so please make sure to use payer ID 25463 and double-check the mailing address.Īlways refer to the member’s ID card for the most accurate information on claims processing. If claims are submitted with another UnitedHealthcare payer ID (other than Surest), UnitedHealthcare will deny those claims. One of the most common billing errors is easy to correct-inaccurate payer ID or mailing address for paper claims. Visit or call the Surest provider services line at 84 to check claim status. Claims sent elsewhere are denied, and provider services will have no record of these claims. Please ensure that all claims for Surest members are sent to the payer ID or address on the member card.
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